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1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.' Subscribe to this thread
Last post 08-13-2008 4:50 PM by AdrianBell. 12 replies.
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07-28-2007 12:40 AM
1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

Hi,

I have an XP machine to which I've installed Silverlight 1.1Alpha and VS Orcas Beta1.

This time I tried to install Silverlight 1.1 Refresh to the machine but rejected with
the error message as the subject.

I've also tried to install 1.0 RC and failed in the same result. 

I glanced at the system requirement page and I thought my machine was looked qualified.

I'd like to know what should I do to install the 1.1 Refresh?

Thanks in advance.
 

[System]
OS:   Microsoft Windows XP Professional
Version:    5.1.2600 Service Pack 2 Build 2600
Processor:    x86 Family 6 Model 4 Stepping 2 AuthenticAMD ~1130 Mhz
Bios:    Award Software International, Inc. 6.00 PG, 2002/03/04
Hardware Abstraction Layer Version: "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Physical Memory:    1,024.00 MB
Available Memory:    414.14 MB
Page File Available:    2.40 GB

[Browser]
FireFox 2.0.0.5

[Visual Studio]
Microsoft Visual Studio Codename Orcas
Version 9.0.20404.0 Beta1
Microsoft .NET Framework
Version 2.0.50727

Installed Edition: Professional

Microsoft Silverlight Projects 2007   77626-000-0000016-00826
Microsoft Silvertlight Projects 2007
Version 9.0.20404.18

Microsoft Visual Basic Codename Orcas   77626-000-0000016-00826
Microsoft Visual Basic Codename Orcas

Microsoft Visual C# Codename "Orcas"   77626-000-0000016-00826
Microsoft Visual C# Codename "Orcas"

Microsoft Visual C++ Codename "Orcas"   77626-000-0000016-00826
Microsoft Visual C++ Codename "Orcas"

Microsoft Visual Studio Tools for Office   77626-000-0000016-00826
Microsoft Visual Studio Tools for the Microsoft Office System

Microsoft Visual Web Developer Codename 'Orcas'   77626-000-0000016-00826
Microsoft Visual Web Developer Codename 'Orcas'

Microsoft Web Application Projects 2005   77626-000-0000016-00826
Microsoft Web Application Projects 2005
Version 9.0.20404.18

Extensions for Windows WF    
Windows Workflow Foundation Tools for Visual Studio

FUJINAKA Tohru aka reedom <tohru@nakarika.com>

reedom

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Joined on 07-28-2007
Nishinomiya, Hyogo, Japan
Posts 4
07-28-2007 12:59 AM
Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'
Can you post the full URL you got with your error message?
Daniel Harvey

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Joined on 05-01-2007
Posts 391
07-28-2007 2:09 AM
Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

Hi Daniel,

the `full URL' ... is this?

 http://www.microsoft.com/silverlight/help.aspx?errorID=1503

FUJINAKA Tohru aka reedom <tohru@nakarika.com>

reedom

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Joined on 07-28-2007
Nishinomiya, Hyogo, Japan
Posts 4
07-29-2007 12:24 PM
Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'
I get it message too. I have WinXP SP2 with installed IE7.
maximsaltanov

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Joined on 08-29-2006
Posts 4
07-30-2007 8:36 AM
Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

I am getting the same message too.  Its an older machine with lower hardware, but 512 MB memory, and 1 GHz processor.  XP SP2 with IE7.  Ideas?

(If this has answered your question, "Mark as Answer")

Shawn Wildermuth
C# MVP, MCSD, Speaker and Author

Silverlight 2 and 3 Workshop
Boston, MA: April 29 - May 1
Washington, DC: June 16-18th
http://silverlight-tour.com

swildermuth

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Joined on 10-13-2003
Atlanta, GA
Posts 1,538
07-30-2007 12:03 PM
Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

Can everyone who gets this error please post the full URL that that the link sends you to? If you get

http://www.microsoft.com/silverlight/help.aspx?errorID=1503

The purpose of the error is to check if your processor supports MMX and SSE instructions, if you get that URL also please post as much detail about your CPU as you can.

reedom, I'm trying to look up your processor now and see what happened.

Daniel Harvey

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Joined on 05-01-2007
Posts 391
07-30-2007 12:21 PM
Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

reedom, it looks to me like you are using an early Athlon with a Thunderbird core. If that's the case, it looks like that processor doesn't support SSE instructions which are needed by the runtime.

Daniel Harvey

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Joined on 05-01-2007
Posts 391
07-30-2007 3:53 PM
Re: Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

Then you need to update the requirements to include the SSE requirements.  The requirements page that this error takes you to does *not* say anything about SSE instructions.  Also the error message should be changed to explain the same. 

(If this has answered your question, "Mark as Answer")

Shawn Wildermuth
C# MVP, MCSD, Speaker and Author

Silverlight 2 and 3 Workshop
Boston, MA: April 29 - May 1
Washington, DC: June 16-18th
http://silverlight-tour.com

swildermuth

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Joined on 10-13-2003
Atlanta, GA
Posts 1,538
07-30-2007 7:34 PM
Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

Daniel Harvey:

reedom, it looks to me like you are using an early Athlon with a Thunderbird core. If that's the case, it looks like that processor doesn't support SSE instructions which are needed by the runtime.

 

 Wow, that's bad.

Are you silverlight team going to eliminate machines having `a bit older' CPUs?
Or will this limitation be temporal?
 

In the formar case, I should rethink to accept silverlight as the platform of
our unborn software.
 

FUJINAKA Tohru aka reedom <tohru@nakarika.com>

reedom

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Joined on 07-28-2007
Nishinomiya, Hyogo, Japan
Posts 4
07-30-2007 7:54 PM
Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

As far as I know the runtime uses the SSE instructions as part of its video playing, so I wouldn't expect the SSE restriction to be lifted anytime soon. I'll also note that the Thunderbird core was the last Athlon core to not have SSE instructions and it came out in June 2000, anyone using a chip from the Athlon XP series or newer should be fine.

Daniel Harvey

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Joined on 05-01-2007
Posts 391
07-31-2007 12:37 AM
Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

There must be paperbacks in 100 years later world, I bet.
Readers still love still content.

BTW, how about to distribute a video-disabled version of Silverlight?


FUJINAKA Tohru aka reedom <tohru@nakarika.com>

reedom

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Joined on 07-28-2007
Nishinomiya, Hyogo, Japan
Posts 4
08-09-2007 1:52 AM
Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

Yeah I've got an ATHALON (tm) 1GHZ from like '98 with 384K memory. It ran the alpha 1.1 with ORCAS beta 1 fine, but now it won't install the alpha 1.1 refresh or release candidate with ORCAS bebta 2 The expression blend 2 worked pretty good. 

xwebi

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Joined on 08-01-2007
Posts 2
08-13-2008 4:50 PM
Re: Re: Re: 1.0RC/1.1 Refresh `Your browser/operating sytem configuration is not supported.'

 I've got an Applebred Duron, see below a dump from cpuz, what gives?

Instruction sets MMX (+), 3DNow! (+), SSE
AdrianBell

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Joined on 08-13-2008
Posts 1
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