I have been trying for a while to install Silverlight 1.0 on an HP desktop with an Intel P4 2.8Ghz and 2gb of memory running Windows XP SP2 and IE7.  I have downloaded the installation, but when running it after approx 5 seconds get an installation failed message. 

Clicking on more information directs me to a web page detailing Error 1642: "You reached this page since you encountered problems with the installation of Microsoft Silverlight. In many case these problems are due to incompatible browser and operating system or due to an old pre-release version of Silverlight. Please follow the Uninstall Instructions to remove any previous versions from your system and then Please visit http://www.microsoft.com/Silverlight and install the latest version."

As far as I can see the browser and operating system are fine.  Going through Add/Remove programs I can see no evidence of any version of Silverlight.

Does anyone have any ideas?

Thanks.

Hi:

  Did you login as the administrator?

Regards

Sincerely,
Allen Chen
Microsoft Online Community Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Hi,

Did you make any progress with this? I am getting the same error on a dell laptop running XP SP2, IE 6 and Firefox.

I am logged in as an Admin.

 

Hi,

 I am logged in as a local and domain administrator, but still no joy.

Regards.

Hi:

  Did you install this version?

http://www.microsoft.com/silverlight/resources/install.aspx

Regards

Sincerely,
Allen Chen
Microsoft Online Community Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Hi,

I have tried that link and I get the same error when I run the EXE: Silverlight dialog with the text "Unable to install Silverlight", "Installation Failed", this link http://www.microsoft.com/silverlight/resources/help.aspx?errorID=1642 and a close button.

Let me know if I can provide any further information that may help in diagnosing this issue.
 

Hi,

Yes I did install that version, although I have also re-downloaded and got the same error.

Regards

Hi:

  Please check the log file and paste it here:

>cd %temp%

>SilverlightMSI.log

Regards

Sincerely,
Allen Chen
Microsoft Online Community Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help.

SilverlightMSI.log:

 === Verbose logging started: 07/05/2008  08:25:29  Build type: SHIP UNICODE 3.01.4000.4039  Calling process: q:\temp\ext18866\install.exe ===
MSI (c) (80:64) [08:25:29:890]: Resetting cached policy values
MSI (c) (80:64) [08:25:29:890]: Machine policy value 'Debug' is 0
MSI (c) (80:64) [08:25:29:890]: ******* RunEngine:
           ******* Product: Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (80:64) [08:25:29:906]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (80:64) [08:25:29:906]: Grabbed execution mutex.
MSI (c) (80:64) [08:25:31:406]: Cloaking enabled.
MSI (c) (80:64) [08:25:31:406]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (80:64) [08:25:31:437]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (24:8C) [08:25:31:578]: Grabbed execution mutex.
MSI (s) (24:80) [08:25:31:578]: Resetting cached policy values
MSI (s) (24:80) [08:25:31:578]: Machine policy value 'Debug' is 0
MSI (s) (24:80) [08:25:31:578]: ******* RunEngine:
           ******* Product: q:\temp\ext18866\Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (24:80) [08:25:31:578]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (24:80) [08:25:31:609]: MainEngineThread is returning 2
MSI (c) (80:64) [08:25:31:625]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (80:64) [08:25:31:625]: MainEngineThread is returning 2
=== Verbose logging stopped: 07/05/2008  08:25:31 ===

There is also a "Silverlight0.log":

  [08:25:23] Silverlight installer logging started.
[08:25:28] Install button clicked.
[08:25:28] Installer is newer than installed product, beginning installation.
[08:25:29] Beginning install MSI with the following command line:
[08:25:29] MSIRMSHUTDOWN=2 REBOOT=ReallySuppress
[08:25:31] Install MSI finished with following return code:
[08:25:31] 2
[08:25:31] Beginning install patch with the following command line:
[08:25:31] MSIRMSHUTDOWN=2 REBOOT=ReallySuppress
[08:25:31] Install MSP finished with following return code:
[08:25:31] 1642
[08:25:31] Showing final page.
[08:25:31] Support link is:
[08:25:31] http://go.microsoft.com/fwlink/?LinkID=87096&errorID=1642
[08:25:35] Link clicked on.
[08:29:05] Cancel button clicked.
[08:29:05] Silverlight installer logging ended.
 

Hi Allen,

Log file follows:

=== Verbose logging started: 06/05/2008  11:26:24  Build type: SHIP UNICODE 3.01.4000.4039  Calling process: r:\temp\ext18866\install.exe ===
MSI (c) (90:A8) [11:26:24:139]: Resetting cached policy values
MSI (c) (90:A8) [11:26:24:139]: Machine policy value 'Debug' is 0
MSI (c) (90:A8) [11:26:24:139]: ******* RunEngine:
           ******* Product: Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (90:A8) [11:26:24:139]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (90:A8) [11:26:24:139]: Grabbed execution mutex.
MSI (c) (90:A8) [11:26:24:311]: Cloaking enabled.
MSI (c) (90:A8) [11:26:24:311]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (90:A8) [11:26:24:311]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A0:F8) [11:26:24:358]: Grabbed execution mutex.
MSI (s) (A0:84) [11:26:24:358]: Resetting cached policy values
MSI (s) (A0:84) [11:26:24:358]: Machine policy value 'Debug' is 0
MSI (s) (A0:84) [11:26:24:358]: ******* RunEngine:
           ******* Product: r:\temp\ext18866\Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (A0:84) [11:26:24:358]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (A0:84) [11:26:24:389]: MainEngineThread is returning 2
MSI (c) (90:A8) [11:26:24:389]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (90:A8) [11:26:24:389]: MainEngineThread is returning 2
=== Verbose logging stopped: 06/05/2008  11:26:24 ===

Also Silverlight0.log:

  [11:26:22] Silverlight installer logging started.
[11:26:24] Install button clicked.
[11:26:24] Installer is newer than installed product, beginning installation.
[11:26:24] Beginning install MSI with the following command line:
[11:26:24] MSIRMSHUTDOWN=2 REBOOT=ReallySuppress
[11:26:24] Install MSI finished with following return code:
[11:26:24] 2
[11:26:24] Beginning install patch with the following command line:
[11:26:24] MSIRMSHUTDOWN=2 REBOOT=ReallySuppress
[11:26:24] Install MSP finished with following return code:
[11:26:24] 1642
[11:26:24] Showing final page.
[11:26:24] Support link is:
[11:26:24] http://go.microsoft.com/fwlink/?LinkID=87096&errorID=1642
[11:26:29] Cancel button clicked.
[11:26:29] Silverlight installer logging ended.

I hope this helps!

Gavin

Hi:

  I failed to repro it on a clean XP SP2 machine. Do you have any pre-release version of Silverlight installed?

Regards

Sincerely,
Allen Chen
Microsoft Online Community Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Allen,

I don't remember installing any pre-release version and I have nothing listed in Add/Remove programs, nothing in c:\Program Files and a registry search for "Silverlight" turns up nothing. Was there a different name pre-release?

Dan
 

Hi Allen,

Much the same as Dan - I also don't think any earlier version was installed and I can't see anything referencing Silverlight in any folder or in the registry.

Is there any particular registry entry that would prove this?

Regards,

Gavin 

Hi:

  Can you see any versions installed via Windows Installer Cleanup Utility?

http://support.microsoft.com/kb/290301

Regards

Sincerely,
Allen Chen
Microsoft Online Community Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Allen,

I don't have anything showing in the Windows Installer Cleanup Utility. I can't see any uncommon applications that we have in common either. Any other ideas?

Dan
.

Hi,

I just successfully installed Version 2 Beta 1 from here: http://www.microsoft.com/silverlight/resources/install.aspx?v=2.0

Dan
 

Hi:

  From the log we can see the files are extracted to r:\temp instead of c:\temp. To work it around, Try:

Run silverlight.exe /x:c:\temp /u to extract the files to c:\temp instead then run c:\temp\install.exe

Regards

Sincerely,
Allen Chen
Microsoft Online Community Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Hi Allen,

Thanks for that - that worked perfectly.

Regards,

Gavin