Help with error 1500 during install for silverlight 2.0 beta 1
Last post 05-12-2008 10:12 AM by dotnethero. 5 replies.
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05-07-2008 2:31 PM
Help with error 1500 during install for silverlight 2.0 beta 1

I get

Message ID: 1500

Error 1500

The Microsoft Silverlight download is invalid. Please install the latest version from the Silverlight Download Page.

When trying to install. I tried everything in this link http://silverlight.net/forums/p/5978/46464.aspx including extracting the MSI and running the install.exe from there. I cant get this to install.

I had this same issue installing silverlight 1.1, but I'm not sure what I did to finally get it to install. Help is appreciated.

dotnethero

Joined on 08-06-2007
Pittsburgh
Posts 20
05-08-2008 10:34 PM
Re: Help with error 1500 during install for silverlight 2.0 beta 1

Hi:

  Did you install this version?

http://www.microsoft.com/silverlight/resources/installationFiles.aspx?v=2.0

  Could you tell us what're your operating system, processor and browser?

  Try to restart your PC and install it again. If it still doesn't work please paste the log file:

>cd %temp%

>SilverlightMSI.log

Regards

Sincerely,
Allen Chen
Microsoft Online Community Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Allen Chen – MSFT

Joined on 03-16-2007
Posts 717
05-09-2008 9:13 AM
Re: Help with error 1500 during install for silverlight 2.0 beta 1

Yes I did. And I really dont think its a problem with the download.

I am using Windows XP Pro SP3, on a Dual Intel Xeon 2.4ghz, 2.5gb ram.

I restarted and tried again.  I do not see a way to get the log file running the install.exe.  But here what I did, I extracted the original MSI, and ran silverlight.msi /log x.log

This generates a log file that actually says it completes successfully (verses install.exe which blows up with error 1500), and add/remove shows silverlight in there, however it is not really installed, and no silverlight apps run.

=== Logging started: 5/9/2008  9:09:00 ===
Action 9:09:00: INSTALL.
Action start 9:09:00: INSTALL.
Action 9:09:00: FindRelatedProducts. Searching for related applications
Action start 9:09:00: FindRelatedProducts.
Action ended 9:09:00: FindRelatedProducts. Return value 1.
Action 9:09:00: ValidateProductID.
Action start 9:09:00: ValidateProductID.
Action ended 9:09:00: ValidateProductID. Return value 1.
Action 9:09:00: CostInitialize. Computing space requirements
Action start 9:09:00: CostInitialize.
Action ended 9:09:00: CostInitialize. Return value 1.
Action 9:09:00: FileCost. Computing space requirements
Action start 9:09:00: FileCost.
Action ended 9:09:00: FileCost. Return value 1.
Action 9:09:00: CostFinalize. Computing space requirements
Action start 9:09:00: CostFinalize.
Action ended 9:09:00: CostFinalize. Return value 1.
Action 9:09:00: ExecuteAction.
Action start 9:09:00: ExecuteAction.
Action start 9:09:00: INSTALL.
Action start 9:09:00: FindRelatedProducts.
Action ended 9:09:00: FindRelatedProducts. Return value 0.
Action start 9:09:00: ValidateProductID.
Action ended 9:09:00: ValidateProductID. Return value 1.
Action start 9:09:00: CostInitialize.
Action ended 9:09:00: CostInitialize. Return value 1.
Action start 9:09:00: FileCost.
Action ended 9:09:00: FileCost. Return value 1.
Action start 9:09:00: CostFinalize.
Action ended 9:09:00: CostFinalize. Return value 1.
Action start 9:09:00: InstallValidate.
Action ended 9:09:01: InstallValidate. Return value 1.
Action start 9:09:01: RemoveExistingProducts.
Action ended 9:09:01: RemoveExistingProducts. Return value 1.
Action start 9:09:01: InstallInitialize.
Action ended 9:09:19: InstallInitialize. Return value 1.
Action start 9:09:19: ProcessComponents.
Action ended 9:09:19: ProcessComponents. Return value 1.
Action start 9:09:19: UnpublishFeatures.
Action ended 9:09:19: UnpublishFeatures. Return value 1.
Action start 9:09:19: RemoveRegistryValues.
Action ended 9:09:19: RemoveRegistryValues. Return value 1.
Action start 9:09:19: WriteRegistryValues.
Action ended 9:09:19: WriteRegistryValues. Return value 1.
Action start 9:09:19: RegisterUser.
Action ended 9:09:19: RegisterUser. Return value 1.
Action start 9:09:19: RegisterProduct.
Action ended 9:09:19: RegisterProduct. Return value 1.
Action start 9:09:19: PublishFeatures.
Action ended 9:09:19: PublishFeatures. Return value 1.
Action start 9:09:19: PublishProduct.
Action ended 9:09:19: PublishProduct. Return value 1.
Action start 9:09:19: InstallFinalize.
Action ended 9:09:20: InstallFinalize. Return value 1.
Action ended 9:09:20: INSTALL. Return value 1.
Property(S): DiskPrompt = Microsoft's Silverlight Installation [1]
Property(S): UpgradeCode = {C1482EA4-07D3-4261-9741-7CEDE6A8C25A}
Property(S): INSTALLDIR = C:\Program Files\Microsoft Silverlight\
Property(S): FullVersion = 1.0.0.0
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): TARGETDIR = E:\
Property(S): SourceDir = E:\SilverLight\Silverlight 2.0 beta\Silverlight 2.0 extracted\
Property(S): Manufacturer = Microsoft Corporation
Property(S): ProductCode = {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Microsoft Silverlight
Property(S): ProductVersion = 1.0.0.0
Property(S): empty = false
Property(S): JoltVersion = 1.0.0.0
Property(S): ARPPRODUCTICON = ARPIcon
Property(S): SourceDirectory = sd
Property(S): ALLUSERS = 1
Property(S): IAgree = No
Property(S): Wizard = Setup Wizard
Property(S): ShowUserRegistrationDlg = 1
Property(S): DlgTitleFont = {&DlgFontBold8}
Property(S): ButtonText_Ignore = &Ignore
Property(S): PROMPTROLLBACKCOST = P
Property(S): PIDTemplate = 12345<#######>@@@@@
Property(S): Progress1 = Installing
Property(S): INSTALLLEVEL = 1
Property(S): UILevel = 5
Property(S): ARPHELPLINK = http://go.microsoft.com/fwlink/?LinkID=91955
Property(S): ARPNOREPAIR = 1
Property(S): SecureCustomProperties = NEWVIOUSVERSIONS;PREVIOUSVERSIONS
Property(S): PackageCode = {C0ED0C05-06B1-4A49-9C02-AE75A17D8E30}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = E:\SilverLight\Silverlight 2.0 beta\Silverlight 2.0 extracted
Property(S): CLIENTUILEVEL = 0
Property(S): CLIENTPROCESSID = 604
Property(S): USERNAME = xxxxx
Property(S): COMPANYNAME = DDI
Property(S): VersionDatabase = 100
Property(S): ROOTDRIVE = E:\
Property(S): EXECUTEACTION = INSTALL
Property(S): ACTION = INSTALL
Property(S): SECONDSEQUENCE = 1
Property(S): ADDLOCAL = Complete
Property(S): VersionMsi = 3.01
Property(S): VersionNT = 501
Property(S): WindowsBuild = 2600
Property(S): ServicePackLevel = 3
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): WindowsVolume = C:\
Property(S): SystemFolder = C:\WINDOWS\system32\
Property(S): System16Folder = C:\WINDOWS\system\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\DOCUME~1\JMCCOY\LOCALS~1\Temp\
Property(S): CommonFilesFolder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Documents and Settings\x\Application Data\
Property(S): FavoritesFolder = C:\Documents and Settings\x\Favorites\
Property(S): NetHoodFolder = C:\Documents and Settings\x\NetHood\
Property(S): PersonalFolder = C:\Working\
Property(S): PrintHoodFolder = C:\Documents and Settings\x\PrintHood\
Property(S): RecentFolder = C:\Documents and Settings\x\Recent\
Property(S): SendToFolder = C:\Documents and Settings\x\SendTo\
Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(S): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(S): LocalAppDataFolder = C:\Documents and Settings\x\Local Settings\Application Data\
Property(S): MyPicturesFolder = C:\Documents and Settings\x\My Documents\My Pictures\
Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(S): DesktopFolder = C:\Documents and Settings\All Users\Desktop\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): Intel = 15
Property(S): PhysicalMemory = 2559
Property(S): VirtualMemory = 2501
Property(S): AdminUser = 1
Property(S): LogonUser = xxxxx
Property(S): UserSID = S-1-5-21-2036949977-1304579848-9522986-3513
Property(S): UserLanguageID = 1033
Property(S): ComputerName = xxxxx
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1280
Property(S): ScreenY = 1024
Property(S): CaptionHeight = 19
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 9:09:20
Property(S): Date = 5/9/2008
Property(S): MsiNetAssemblySupport = 2.0.50727.1433
Property(S): MsiWin32AssemblySupport = 5.1.2600.5512
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\93de4b3.msi
Property(S): OriginalDatabase = E:\SilverLight\Silverlight 2.0 beta\Silverlight 2.0 extracted\silverlight.msi
Property(S): Preselected = 1
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = E:\SilverLight\Silverlight 2.0 beta\Silverlight 2.0 extracted\
Property(S): SourcedirProduct = {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
Property(S): ProductToBeRegistered = 1
Action ended 9:09:20: ExecuteAction. Return value 1.
Action ended 9:09:20: INSTALL. Return value 1.
Property(C): DiskPrompt = Microsoft's Silverlight Installation [1]
Property(C): UpgradeCode = {C1482EA4-07D3-4261-9741-7CEDE6A8C25A}
Property(C): INSTALLDIR = C:\Program Files\Microsoft Silverlight\
Property(C): FullVersion = 1.0.0.0
Property(C): ProgramFilesFolder = C:\Program Files\
Property(C): TARGETDIR = E:\
Property(C): SourceDir = E:\SilverLight\Silverlight 2.0 beta\Silverlight 2.0 extracted\
Property(C): Manufacturer = Microsoft Corporation
Property(C): ProductCode = {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
Property(C): ProductLanguage = 1033
Property(C): ProductName = Microsoft Silverlight
Property(C): ProductVersion = 1.0.0.0
Property(C): empty = false
Property(C): JoltVersion = 1.0.0.0
Property(C): ARPPRODUCTICON = ARPIcon
Property(C): SourceDirectory = sd
Property(C): ALLUSERS = 1
Property(C): IAgree = No
Property(C): Wizard = Setup Wizard
Property(C): ShowUserRegistrationDlg = 1
Property(C): DlgTitleFont = {&DlgFontBold8}
Property(C): ButtonText_Ignore = &Ignore
Property(C): PROMPTROLLBACKCOST = P
Property(C): PIDTemplate = 12345<#######>@@@@@
Property(C): Progress1 = Installing
Property(C): INSTALLLEVEL = 1
Property(C): UILevel = 5
Property(C): ARPHELPLINK = http://go.microsoft.com/fwlink/?LinkID=91955
Property(C): ARPNOREPAIR = 1
Property(C): SecureCustomProperties = NEWVIOUSVERSIONS;PREVIOUSVERSIONS
Property(C): PackageCode = {C0ED0C05-06B1-4A49-9C02-AE75A17D8E30}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = E:\SilverLight\Silverlight 2.0 beta\Silverlight 2.0 extracted
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 604
Property(C): VersionDatabase = 100
Property(C): VersionMsi = 3.01
Property(C): VersionNT = 501
Property(C): WindowsBuild = 2600
Property(C): ServicePackLevel = 3
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): WindowsFolder = C:\WINDOWS\
Property(C): WindowsVolume = C:\
Property(C): SystemFolder = C:\WINDOWS\system32\
Property(C): System16Folder = C:\WINDOWS\system\
Property(C): RemoteAdminTS = 1
Property(C): TempFolder = C:\DOCUME~1\JMCCOY\LOCALS~1\Temp\
Property(C): CommonFilesFolder = C:\Program Files\Common Files\
Property(C): AppDataFolder = C:\Documents and Settings\x\Application Data\
Property(C): FavoritesFolder = C:\Documents and Settings\x\Favorites\
Property(C): NetHoodFolder = C:\Documents and Settings\x\NetHood\
Property(C): PersonalFolder = C:\Working\
Property(C): PrintHoodFolder = C:\Documents and Settings\x\PrintHood\
Property(C): RecentFolder = C:\Documents and Settings\x\Recent\
Property(C): SendToFolder = C:\Documents and Settings\x\SendTo\
Property(C): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(C): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(C): LocalAppDataFolder = C:\Documents and Settings\x\Local Settings\Application Data\
Property(C): MyPicturesFolder = C:\Documents and Settings\x\My Documents\My Pictures\
Property(C): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(C): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(C): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(C): DesktopFolder = C:\Documents and Settings\All Users\Desktop\
Property(C): FontsFolder = C:\WINDOWS\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): Intel = 15
Property(C): PhysicalMemory = 2559
Property(C): VirtualMemory = 2504
Property(C): AdminUser = 1
Property(C): LogonUser = xxxxx
Property(C): UserSID = S-1-5-21-2036949977-1304579848-9522986-3513
Property(C): UserLanguageID = 1033
Property(C): ComputerName = xxxxx
Property(C): SystemLanguageID = 1033
Property(C): ScreenX = 1280
Property(C): ScreenY = 1024
Property(C): CaptionHeight = 19
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 9:09:20
Property(C): Date = 5/9/2008
Property(C): MsiNetAssemblySupport = 2.0.50727.1433
Property(C): MsiWin32AssemblySupport = 5.1.2600.5512
Property(C): RedirectedDllSupport = 2
Property(C): Privileged = 1
Property(C): USERNAME = xxxxx
Property(C): COMPANYNAME = DDI
Property(C): DATABASE = C:\DOCUME~1\JMCCOY\LOCALS~1\Temp\93de38a.msi
Property(C): OriginalDatabase = E:\SilverLight\Silverlight 2.0 beta\Silverlight 2.0 extracted\silverlight.msi
Property(C): SOURCEDIR = E:\SilverLight\Silverlight 2.0 beta\Silverlight 2.0 extracted\
Property(C): VersionHandler = 3.01
Property(C): ROOTDRIVE = E:\
Property(C): EXECUTEACTION = INSTALL
Property(C): ACTION = INSTALL
Property(C): CostingComplete = 0
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceRemaining = 0
=== Logging stopped: 5/9/2008  9:09:20 ===
MSI (c) (5C:B0) [09:09:20:440]: Product: Microsoft Silverlight -- Installation completed successfully.

 

dotnethero

Joined on 08-06-2007
Pittsburgh
Posts 20
05-09-2008 9:21 AM
Re: Help with error 1500 during install for silverlight 2.0 beta 1

Whoops I just saw your note about the log from the temp folder.  I looked at the log.  It looks it thinks a version is installed, but I had removed silverlight from add/remove.  Here is the log:

  [09:16:07] Silverlight installer logging started.
[09:16:09] Install button clicked.
[09:16:09] Installer is newer than installed product, beginning installation.
[09:16:09] Unable to verify signature on MSI
[09:16:09] Showing final page.
[09:16:09] Support link is:
[09:16:09] http://go.microsoft.com/fwlink/?LinkID=87096&errorID=1500
[09:16:10] Cancel button clicked.
[09:16:10] Silverlight installer logging ended.

dotnethero

Joined on 08-06-2007
Pittsburgh
Posts 20
05-11-2008 9:51 PM
Re: Help with error 1500 during install for silverlight 2.0 beta 1

Hi:

  I've tested it on a clean XP SP3 and it works fine. Have you tested FireFox? Can it work? Also please use Windows Installer CleanUp Utility to uninstall Silverlight to see if it works:

http://support.microsoft.com/kb/290301

Regards

 

Sincerely,
Allen Chen
Microsoft Online Community Support

Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Allen Chen – MSFT

Joined on 03-16-2007
Posts 717
05-12-2008 10:12 AM
Re: Help with error 1500 during install for silverlight 2.0 beta 1

Im guessing something got messed up with having the alphas on there.  I did the installer cleanup and everything else suggested.  Firefox doesnt work either.   I guess I'll have to reinstall.

dotnethero

Joined on 08-06-2007
Pittsburgh
Posts 20